After completing this course, participants should be able to:
• Explain the send-receive model of communication
• Identify the two basic effective communication skills
• Identify nonverbal listening cues
• Recognize cultural communication differences
• Describe communication dangers
• Recognize question types to stimulate thinking
Description:
If you are a new behavioral professional, the communication skills in this course will provide a good foundation. If you are experienced, these will serve as a helpful refresher with content you may not have seen before and will help prevent the ‘drift’ that often occurs when we haven’t been exposed to information for a long time.
The course begins with the two basics of effective communication, listening and empathy. We will review nonverbal listening – also known as body language - and cultural differences in communication styles and nonverbal communication. Communication should follow a process and there are pitfalls which can be avoided. The essence of communication is an understanding between the speaker and the listener, thus we will review question types to stimulate thinking and understanding
Keywords:
Communication, listening, empathy, verbal, nonverbal, micro expressions, questions, behavioral professional, culture, foreign cultural norms
Approval Bodies:
Professional Development
Florida Dept. of Health (Board of Social Work, Marriage & Family, Mental Health Counseling)
NAADAC, National Association for Addiction Professionals
National Board for Certified Counselors
Florida Board of Nursing
Association of Social Work Boards Approved Continuing Education (ACE)
California Consortium of Addiction Programs and Professionals (CCAPP)
CAADE - California Association for Alcohol/Drug Educators
Pennsylvania Certification Board
Florida Board of Psychology
California Board of Registered Nursing
California Association of DUI Treatment Programs (CADTP)
