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Course Title: | Manager Series: Building a High Trust Workplace |
| Category: | 1666 | |
| Credits: | 0.5 | |
| Objectives: | After completing this course, participants should be able to: • Understand the importance of trust in successful organization operations • Use delegation as a tool of staff development and trust-building thereby increasing employee retention and overall employee engagement • Understand how communication can serve to build trust or undermine trust within an organization | |
| Description: | It's important for an organization's employees to trust each other. It's not only a factor in employee satisfaction and happiness but also a major driver of organizational success. The development of trust takes some time and its maintenance cannot be ignored; employees at all levels are bound to make mistakes; they are human. And so, trust will erode from time to time. Two specific tools are discussed that can help to build trust: the use of delegation as a tactic to reinforce positive performance and communication which allows everyone to operate from a common base of knowledge. Keywords: Trust building in an organization; how to communicate with clarity; using delegation effectively; staff development tactics; rewarding high performance; listening skills. | |
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