Course Title:	Customer Service in Behavioral Healthcare: Part 1 – Introduction to Customer Service
	Category:	41
	Credits:	1
	Contains audio:
	PDF included:
	Objectives:	After completing this course, participants should be able to: • Explain behavioral healthcare as a service business • List the basics of customer service • Identify why customers stop doing business • Describe the effects of customer satisfaction on a provider of behavioral healthcare • Recognize customer expectations for behavioral healthcare • Identify the importance of customer satisfaction in adherence
	Description:	This is the first of a two-part course that will focus on the relationship between providers and the people they serve. In this course, we will address the importance of customer service and how to treat people as customers, not just because it is important to do so in a general sense, but doing so will provide better clinical care as well. Keywords: customer service, client service, adherence, behavioral healthcare provider, business
		Approval Bodies: Professional Development Florida Dept. of Health (Board of Social Work, Marriage & Family, Mental Health Counseling) NAADAC, National Association for Addiction Professionals National Board for Certified Counselors Florida Board of Nursing Association of Social Work Boards Approved Continuing Education (ACE) California Consortium of Addiction Programs and Professionals (CCAPP) CAADE - California Association for Alcohol/Drug Educators Pennsylvania Certification Board Florida Board of Psychology California Board of Registered Nursing California Association of DUI Treatment Programs (CADTP)