Course Title:	Addictions: Module 1 Unit 4 - Customer Service
	Category:	4
	Credits:	1
	Contains audio:
	PDF included:
	Objectives:	At the completion of this program, participants should be able to: • Recognize and apply philosophies of customer service • Be familiar with the NIATX model of process improvement • Know the five main questions to ask your customers • Understand the goals of a walk through • Learn how to ensure that improvement is sustainable
	Description:	This course is Part 4 in an Addiction Series. This course covers Customer Service and how best to serve the clients for improvement as well as for a sustainable outcome. Keywords: Addiction, Substance Abuse, Substance Dependence, Withdrawal
		Approval Bodies: Professional Development Florida Dept. of Health (Board of Social Work, Marriage & Family, Mental Health Counseling) NAADAC, National Association for Addiction Professionals National Board for Certified Counselors Florida Board of Nursing Association of Social Work Boards Approved Continuing Education (ACE) California Consortium of Addiction Programs and Professionals (CCAPP) CAADE - California Association for Alcohol/Drug Educators Connecticut Certification Board, Inc. Pennsylvania Certification Board Florida Board of Psychology California Board of Registered Nursing California Association of DUI Treatment Programs (CADTP)