Retired ~ Systematic Performance Improvement, Part 1: Maximizing Customer Value and Minimizing Waste - Basic Steps
Category:
13
Credits:
1.5
Objectives:
At the completion of this course, participants will be able to:
• Identify at least 4 areas of data collection that might provide more meaningful (at least as implied in this article) information about performance than the more common compliance-oriented measures.
• Identify the primary focus of most performance improvement efforts today
• Identify perceptual effects that “systematic” processes for data collection are intended to overcome.
• List the basic steps of a systematic approach to improving performance – or to designing a new process.
Description:
The overall goal of this two part series on Performance Improvement is to emphasize the value of being systematic in your approaches to improving performance. Many behavioral health organizations collect data and even present it in graphic formats as part of an effort to analyze that data. However, all too often that data is limited to data required by regulating and accrediting organizations. There does not seem to be any systematic organizing principle around which to focus the selection of processes to improve – and to do so rapidly.
Even with the available data, efforts at analysis for the causes of any poor performance and the design and improvement of that performance are far from systematic. Organizations may state that they have adopted a systematic process for improving processes but there is often little evidence that such a process has actually been used.
Further, changes in the healthcare field today demand a more customer-centric perspective. As such, performance improvement activities need to focus on those processes that provide the greatest value to the customer
This article explores what being customer-centric might mean in terms of an organization’s approach to identifying processes to examine and presents the first parts of a simple, systematic approach to structuring one’s approach to performance improvement – very much in line with Lean and Six Sigma approaches.
Part 2 addresses the improvement and control (or change maintenance) parts of that systematic approach to performance improvement.
Keywords: Performance, performance improvement, improvement, PI, quality improvement, quality, quality assurance, Lean, Six Sigma, measure, systematic, process improvement, Work Out, rapid cycle, TQM, CQI, Continuous Quality Improvement, Total Quality Management, data, analyze, root cause, 5 whys, change management, change acceleration process, Skypek
Approval Bodies:
Professional Development
Florida Dept. of Health (Board of Social Work, Marriage & Family, Mental Health Counseling)
NAADAC, National Association for Addiction Professionals
National Board for Certified Counselors
Florida Board of Nursing
Association of Social Work Boards Approved Continuing Education (ACE)
California Consortium of Addiction Programs and Professionals (CCAPP)
CAADE - California Association for Alcohol/Drug Educators
