Training Title: Manager Series: Building a High Trust Workplace
Clock Hours: 0.5
Objectives: After completing this course, participants should be able to:
• Understand the importance of trust in successful organization operations
• Use delegation as a tool of staff development and trust-building thereby increasing employee retention and overall employee engagement
• Understand how communication can serve to build trust or undermine trust within an organization
Description: It's important for an organization's employees to trust each other. It's not only a factor in employee satisfaction and happiness but also a major driver of organizational success. The development of trust takes some time and its maintenance cannot be ignored; employees at all levels are bound to make mistakes; they are human. And so, trust will erode from time to time. Two specific tools are discussed that can help to build trust: the use of delegation as a tactic to reinforce positive performance and communication which allows everyone to operate from a common base of knowledge.
Keywords: Trust building in an organization; how to communicate with clarity; using delegation effectively; staff development tactics; rewarding high performance; listening skills.
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