Charles Klein, Ph.D.

Director of Medication Management, Netsmart Technologies

Dr. Klein holds a master's degree in counseling psychology from the University of Kansas and a masters and doctorate degree in industrial/organizational psychology from USIU in San Diego. He also holds a certificate in organizational development. Dr. Klein currently works as the Director of Clinical Services and InfoScriber Operations for Netsmart Technologies, Inc. He has over 18 years experience in the behavioral health field directing inpatient and outpatient child, adolescent and adult programs, as well as consulting in areas such as clinical documentation, performance improvement, and organizational development. In addition, he has developed and implemented clinical outcomes measurement systems and has directed the start-up of many behavioral health day treatment programs for persons with serious and persistent mental illnesses.

Dr. Klein also teaches as an adjunct professor at Alliant International University, teaching courses in the College of Organizational Studies, including Human Resource Management, Performance Appraisal, Work Motivation and Productivity, Negotiation and Bargaining, Professional Development, and Industrial/Organizational Psychology.

Dr. Klein works in the area of clinical services at Netsmart, participating in customer workflow issues, clinical gap analyses, and prescribing and medication management processes. In addition, Dr. Klein presents at conferences and gatherings.

Dr. Klein manages Netsmart's e-prescribing operations, including being involved with sales, and research and development and managing all aspects of implementation, operations, and support for all e-prescribing customers.

Industries of Expertise

  Psychiatric Hospitals, Community Mental Health Centers,
  Substance Abuse Centers, and MRDD facilities.

Julie Dreiling Hiett, MSW

Netsmart Technologies

Julie completed her MSW from Wichita State University with a BS in Family Studies & Human Services from Kansas State University. Currently she is the Practice Director, Consulting for Netsmart Technology over the following solutions: CareManager, myInsight, myAM/ myAvatar AM, Essentia

She currently manages Senior Solution Architects, Solution Architects, Team Leader, Delivery Consultants and Project Managers on all aspects of implementation. Previous jobs have continued her pursuit to deliver high quality implementations directly to clients, and training on various solutions for associates.

Her passion for her work stems from previous positions as a Special Education Social Worker, a Teen Moms Mentoring Program Coordinator, and a Child Victim Advocate. She provided individual and group therapy to elementary school children, maintained documentation and treatment plans, coordinated services with teachers, doctors, therapists and school administrators, district-wide trainer on Non Violent Crisis Intervention.

She continues to volunteer for various non-profit organizations that deliver services to those in need.

Barbara S. Alexander

Social Work Consultant

Barbara Alexander is the Founder and Program Director of ON GOOD AUTHORITY, Inc. Her duties there include development, management, production, promotion, and administration of training programs for use in the continuing education of mental health professionals nationally.

She has also maintained her own private practice since 1973. Her practice consists of evaluation and psychotherapy of children and adults, including individual and marital therapy. She is a consultant to private child welfare agencies, performs tutoring programs, and is involved in the State of Illinois Status Offenders Project. In addition, she performs custody evaluations, vocational assessments for Federal Disability Determination and forensic psychosocial evaluations and research.

Licenses and Certifications

  State of Illinois Licensed Clinical Social Worker (#149-000439).
  American Board of Examiners: Board Certified Diplomate in Clinical Social Work (#000177).
  National Association of Social Workers, Academy of Certified Social Workers.


Dr. J. Scott Nelson received his EdD from Northern Illinois University where he teaches the Chemical Dependency class for graduate counseling students. He earned a Master's Degree in Professional Counseling from Liberty University, is a Licensed Clinical Professional Counselor, a Certified Reciprocal Alcohol and Drug Counselor - licensed in both Illinois and Wisconsin. Scott is also a Teaching Associate of Medicine at the University Of Illinois College Of Medicine in Rockford. Mr. Nelson has a limited private counseling practice in Rockford, IL, is an ordained minister, served as a police chaplain for five years, and a pastoral counselor specializing in sexual abuse for eight years in Indiana prior to moving to Rockford in 2005.

Scott was also the Staff Education Coordinator for Rosecrance Health Network where he developed and facilitated initiatives related to program development, career development, performance improvement, continuing education and talent management for Rosecrance. Scott presents training workshops on a variety of mental health topics both on site and in the community and has served as a primary addictions counselor.

Scott is currently a Licensed Clinical Professional Counselor with KP Counseling, Inc. in Rockford, IL.